---
title: "Troubleshooting common problems"
category: "Support"
source: "https://getbloggable.com/help/troubleshooting"
updated: 2026-10-22T10:34:36.810Z
---

# Troubleshooting common problems

## "Insufficient credits" when I try to generate

The action costs more than your balance. Nothing was spent and nothing half-ran. You'll be offered a top-up or an upgrade; either works. See *How AI credits work*.

## A generation failed

Failed generations are **refunded automatically** — you shouldn't be charged for one. If your balance didn't come back, tell us; that's a bug, not a policy.

If the same action keeps failing, try a narrower topic. Very broad subjects sometimes produce a research pass with nothing specific enough to write against.

## My chosen blog slug is taken

Slugs are unique across all of Bloggable, not just your account, so common words go early. Pick another, or use a custom domain, where the address is entirely yours. See *Creating and configuring blogs*.

## My custom domain won't verify

In order of likelihood:

1. **DNS hasn't propagated.** Give it a few hours.
2. **The record is wrong.** Check the type and value exactly as displayed.
3. **It's behind a proxy.** Try DNS-only (Cloudflare's grey cloud) until verification passes.
4. **Wrong zone.** `blog.example.com` goes in the `example.com` zone.

See *Publishing posts and custom domains*.

## Search Console is connected but shows no data

Almost always because the blog isn't on a custom domain — Google can only report on a domain you can verify. See *Connecting Google Search Console* for the full list of causes.

## A published post isn't showing on my blog

Check, in this order: that it's actually published rather than scheduled; that the blog isn't paused or archived; that you're looking at the right address if the blog has both a Bloggable path and a custom domain; and that the blog's SEO settings haven't disabled indexing (which affects search engines, not whether the page loads).

If you renamed the post or the blog, the old URL should redirect rather than 404 — if it doesn't, report it.

## Autopilot isn't producing anything

- **Check the level.** At topic-discovery level it plans but never writes; at auto-draft level it drafts but never publishes.
- **Check for unapproved topics.** Nothing gets written from a topic still waiting for your yes.
- **Check the budget cap.** If it's hit its monthly ceiling it stops until the next cycle.
- **Check the quality gate.** Drafts below your word count, AEO score or AI-integrity thresholds are held back, by design. The activity log says which.
- **Check the blog isn't paused.** Pausing a blog stops autopilot.
- **Check your credit balance.**

The **activity log** records every run and why it did what it did. Start there.

## Autopilot notifications aren't arriving

Failure emails do send. The per-event toggles in the setup wizard — planned topic added, draft ready, published — are **not yet wired up** and currently do nothing. This is a known gap, not a misconfiguration at your end.

## Joe won't do something I asked

Three possible reasons: your **role** doesn't allow it (viewers can ask but not change; personas and archiving need admin), your **account is locked**, or it's something Joe deliberately never does — anything touching payment. See *Meet Joe*.

## Still stuck

See *Getting support*.